Abe and I went the nearby Big Box home improvement store for some stuff. Abe found some light bulbs that were on sale, but the price rang up a dollar higher than the display had read. He pointed it out.
The cashier sighed and pressed the button which made the number sign overhead flash. Eventually, the customer service manager, who apparently had just graduated from high school, came over to “help.” The cashier explained the difficulty and Abe, who’d picked up the bulbs, told her about the display. The CSM used her walkietalkie to call someone on the floor to check the display. We waited. She called again. We waited some more. She explained that no one was available to check and stood there looking at us. (I was thinking, “And you can’t move?”)
So Abe, being genial and helpful, volunteered that he might be incorrect; so he’ll go check the display again. A couple of minutes or so later, he returned to report that, yes, the sign says it’s a dollar less.
The CSM stood there and stared at us. We stared back. She said stiffly, “What do we do now?”
Abe started to smile, but I was done.
“Since you’re asking, and not moving, here’s how I see it: The customer is the only one who has tried to solve the problem. I suggest that it’s worth one dollar of corporate goodwill to give us the price break so that we can be on our way. And then you can investigate the problem at your leisure.”
She told the cashier to give us the lower price. Two customers nearby were grinning as we left. Do you think she learned anything? I’m not sure.